NATURALLY CHIC Salon POLICIES

Thank you for your interest in booking with Naturally Chic Salon!  We believe in honesty, transparency, and partnership and we want every visit to be a positive, stress-free experience. Please take a moment to review all policies and information below booking before your service to ensure you qualify and fully understand our salon standards.

Booking an appointment confirms your agreement with all Naturally Chic Salon policies.

  • Naturally Chic Salon is a by-appointment-only salon. We encourage our guests to book appointments in advance, as we do not offer same-day or walk-in services. To maintain the quality of service and personalized attention each guest deserves, we do not “squeeze in” appointments.  All appointments can be booked conveniently online 24/7 through our booking system.

  • A non-refundable booking fee of $25 or $50 is required to secure your appointment. And will be applied toward your service balance at checkout.  If you cancel, reschedule or no-call/no-show, your appointment the booking fee will be retained as a cancellation fee.

  • The remaining service balance is due at the time of completion.  Accepted forms of payment include cash, debit, and credit cards.  For card payments, the name on your card must match a valid ID or driver’s license, and the physical card is required at checkout

  • A 5-minute grace period is provided. Arriving more than 15 minutes late may result in cancellation or rescheduling to avoid impacting the next client. Each service is carefully timed to ensure the best results. If rescheduling is necessary, another booking fee will be required.

  • We understand life happens! A new booking fee is required to reschedule your appointment. Rescheduling requests must be made at least 48 hours before your scheduled appointment. To reschedule, your current appointment will be canceled and your booking fee applied as a cancellation fee. You must rebook and pay a new booking fee to secure your new date. Excessive rescheduling may result in denial of future booking requests.

  • A minimum of 48 hours notice is required to cancel your appointment. Your booking fee will be retained as your cancellation fee regardless of when you cancel. To cancel, contact the salon via text to cancel your appointment.

  • Clients who fail to show up for their appointment without notifying the salon by phone or text will be considered a no-show. No-shows will not be permitted to book future appointments at the salon.

  • In rare cases where Naturally Chic must cancel due to illness, weather alerts (Level 2–3), power outages, or other emergencies, we will contact you promptly and reschedule your appointment at the earliest possible date.

  • Client satisfaction is our priority. If you’re unsatisfied with your results due to a potential salon error, please notify us within 48 hours of your visit. We will do our best to address the issue and will gladly schedule an adjustment service if appropriate.  Refunds are not provided for any salon services.

  • All sales are final on hair care products, e-books, digital guides, accessories, or devices. No returns or exchanges are accepted once products have left the salon.

  • Hair must be fully prepped per salon instructions prior to your appointment.  If hair is not detangled and combed out from previous style, or has excessive matting or tangles your appointment may be canceled and your booking fee will be retained as a cancellation fee.

  • We love showcasing our clients’ beautiful results! By booking an appointment, you grant Naturally Chic Salon permission to use before-and-after photos or video footage from your appointment for marketing, social media, or educational purposes.

  • Naturally Chic Salon is a non-kid-friendly and quiet environment designed for relaxation and self-care. Guests must be 13 years or older to receive services. Please do not bring extra guests, children, or pets unless they are being serviced.

Frequently Asked Questions

At Naturally Chic Salon, our mission is to simplify your curl journey while helping you maintain healthy, hydrated, and thriving hair. Below you’ll find answers to the most common questions from new and returning guests.


If your question isn’t listed here, please check our [Contact Page] — but most answers can be found below!

BOOK APPOINTMENTS

  • Where is the salon located?
    Naturally Chic Salon is located inside a Office Building at 1110 Morse Road, Suite 100, Columbus, Ohio 43229. You’ll receive detailed directions in your appointment confirmation email.

  • No. We are a by-appointment-only salon. This ensures every client receives a personalized, one-on-one experience without feeling rushed.

  • We accept cash, debit, and credit cards through Square POS. You must present your physical card for checkout, and the name on the card must match a valid state ID or driver’s license.

    International Cards: Square POS does not accept international credit or debit cards. Clients using international cards must pay in cash.

  • To maintain a relaxing and focused environment, we kindly ask that you come alone. Other Guests such as family, friends, children, and pets are not permitted in the suite during your appointment..

COLOR SERVICES

  • Yes. A color consultation is required before booking any color service. This appointment ensures your hair is in healthy condition and compatible with your desired results.

    Consultations must be completed at least 48 hours prior to your color service..

  • Bring 2–3 inspiration photos of your desired color and one photo of a shade or tone you dislike. We’ll review your goals, color history, and maintenance expectations during the visit.

  • Arrive with your hair clean, detangled, and lightly stretched (a soft blow-dry is fine). Please avoid heavy oils, protective styles, or excessive buildup before your color service.

  • No. Color services are only offered to clients with healthy, strong hair. If your hair is compromised from heat or chemical use, we’ll create a repair plan first to restore strength before introducing color.

Transitioning & Curl loss recovery

  • Absolutely! Our Healthy Heir Reset service is ideal for clients ready to big chop or transition gradually. We’ll remove weakened ends and create a plan to strengthen and define your natural curl pattern.

  • We can’t reverse damage, but we can restore strength and balance with treatments such as Olaplex bond repair, K-18 and protein or moisture therapy.

    With consistent care, we’ll help you transition to healthier curls over time.

  • This is often due to heat, color, or chemical stress. We’ll assess your hair, recommend a Curl Rehab plan, and design a treatment and trimming schedule that supports recovery.

SERVICES & CONSULTATIONS

  • We specialize in natural hair care, scalp therapy, curly cuts, color, and natural protective styling, using clean, plant-based products and holistic techniques. Styles such as wash & go’s,silk press, two-strand twists, flat twists, and rod sets. Our services are designed for women ready to maintain consistency and simplify their hair care routine.

  • Start with one of our New Client Curl Care Plans. Each plan addresses a specific hair or scalp concern and includes a consultation, treatment, trim or cut, and a style of your choice. These services help us understand your hair and create a personalized home regimen.

  • A Curly Cut is performed on dry, defined curls to enhance your natural shape and balance. It’s ideal for clients who regularly wear their hair in its curly natural state.

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    If you often wear twist or silk press styles, we recommend booking a Curl Reshape Trim on blow-dried hair instead.

  • You’ll receive a prep email 72 hours before your service. Please follow the instructions carefully—arriving detangled, free of heavy oils or butters, and stretched (if requested) ensures the best results.

SCALP & HAIR LOSS SERVICES

  • Yes. We provide non-medical scalp therapy treatments to support scalp balance, reduce buildup, and promote healthy growth conditions.

  • No, we dont currently offer any hair loss services.

    If you’re experiencing early signs of hair loss or thinning, we can offer guidance and refer you to a dermatologist for additional care.

  • No. While we can recognize early symptoms and guide you toward appropriate solutions, we do not diagnose you will need to see a dermatologist.

  • No. we do not perform medical treatments to help with your hair loss. Our role is to help maintain scalp health and recommend supportive styles or products.

Curl Care Education & Regimen Support

  • Yes! Education is a major part of the Naturally Chic experience. We provide personalized Curl Regimen during your visit and offer digital e-books that teach you how to care for your hair at home between appointments.


    You can find our full collection of e-books and curl care guides under the Curl Education section of our website.

  • We recommend visits bi-weekly, monthly for those who want the stylist to maintain their hair, or quarterly for maintenance trims & treatments.

    Depending on your styling preferences goals, and hair condition. Regular visits help maintain hydration, manage breakage, and prevent setbacks.

  • Yes. For clients outside the Columbus Ohio area or those who prefer virtual guidance, we offer online curl consultations and digital educational resources to help you stay consistent from anywhere.